Cellphone Bag Combo

RETURN AND EXCHANGE POLICY

(HANDSAKKE, KLERE SKOENE EN BELDE)  

How to return an item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of receiving your parcel.

1. Please email info@basicessential.co.za to request an exchange and we will attend to the issue as soon and effectively as possible.
2. It is the responsibility of the Customer to arrange courier for the return / exchanged product.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
4. Upon arrival of the returned item, we will assess and inspect the condition of the returned item, and execute a refund/exchange if approved.
5. If you ordered a pair of sandals you would like to exchange, please remember we can’t accept any sandals with scratches or dents in the soles. Therefore PLEASE try them on, on a carpet or soft and clean surface. Any worn or used (even barely) item will not be eligible for a return or exchange.

Return Exceptions (applicable on all products)

Due to the personalized nature of our products, some products are not eligible for returns. These include our suspenders, belts and any other personalized items. To be eligible for a return, you must have received the incorrect product or the product must be severely damaged upon arrival. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Merchandise that has been worn, used, or altered will not be accepted for exchange.

Additional non-returnable items include: Gift cards and unwanted gifts.

Exchanges

• All Products excluding Shoes and Sandals

We only replace items if they are incorrect, defective or damaged. If you need to exchange it for the same item or the correct item as per your original order, send us an email at info@basicessential.co.za and the proceedings will be taken from there.

If your item is in “like new” condition, you may exchange your item for a different product (or products of similar value).

Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations.

• Shoes and Sandals:

We understand that shoes and sandals may sometimes be slightly too big or too small and that you might want to exchange them for another size. To accommodate this, we do allow exchanges for different sizes. However, the shoes or sandals have to be returned in their original unused state and original packaging to be eligible for an exchange.

IMPORTANT: Leather soles tend to scratch and dent easily when walking on dirty, dusty or uneven surfaces. This is good in order to keep them from being slippery. Unfortunately we can’t accept any shoes or sandals for an exchange if the soles appear to be used, or have dents or scratches. Therefore, please try them on, on a carpet or another soft and clean surface to avoid the soles from scratching or denting.

If your shoes or sandals are in “like new” condition, you may exchange your item for a different size.

Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations. Furthermore, sometimes we are not able to source the exact buckle or zip etc. represented in the product image. Should this be the case, you will be notified via e-mail before your order is dispatched and we will try our best to replace it with the closest substitute possible.

• Jewellery

All Basic Essentials Jewellery is hand made as per order, thus no refunds or returns. 

• Damaged Items (Jewellery)

In an unlikely event that items are delivered defective from Basic Essentials and there is no clear damage to the item from the courier company, you will need to take a picture of your item within 24 hours of receiving your good. Pictures of your defective will need to be sent to info@basicessential.co.za. If the items are delivered defective Basic Essentials will replace items that you ordered. If the items are not reported defective within 24 hours of receiving them, then we will not be able to exchange your order.

Unfortunately Basic Essential will not take responsibility for broken chains. Chains, by nature are extremely delicate and need to be handled with great care by the wearer. The repair fee for Sterling Silver & Rose Gold chains will be R250 per chain. 

How to return your item:

• Returns expense will be covered by the customer
• Jewellery must be couriered to the following address: